Texas Digital Library Conference System, TCDL 2012

Font Size: 
Assessing Technology Can Address Gaps in Healthcare
Rachael Robertson, Victor Prybutok, Joseph Oppong

Last modified: 2012-04-16


Background: To ensure the well-being of consumers through diagnosis and treatment, medicine has advanced to levels of excellence and has resulted in a 90% survival rate among consumers; however, gaps remain in diagnosis, treatment, and rehabilitation healthcare. As the aims of healthcare have been accomplished and accelerated, infectious and chronic diseases now account for new diagnoses and treatments across groups of people with different demographic and psychographic characteristics. At the same time, people suffering from illness stumble upon challenges when seeking access to care and to initial intake, or triage.

Problem: Even though technology in medicine has advanced to new levels, slow application processing, delayed medical record availability, and lack of access to specialized medicine has impeded consumers’ progress toward receiving necessary healthcare services.

Objective: To understand the nature of the burdens consumers face during a progression including several levels of slow access to healthcare treatment due to lack of integrated technology; to investigate self-service technologies by testing innovative interventions and capabilities; and to contribute to health and medical facilities’ advancement of ensuring consumer accessibility without delays.

Approach: The approach will be compiled from needs assessments, statistical tools, and generalizability of evidence. Therefore, the degree of importance placed on various determinants may be of particular interest to hospitals’ practices in the marketplace.


technology, veterans, healthcare, needs analysis, needs assessment, department of learning technolgies